Privacy Policy

1. INFORMATION WE COLLECT

Personal Information

We collect information you provide directly to us, including:

• Account Information: Name, email address, school information, password
• Billing Information: Payment details, billing address (processed securely through third-party providers)
• Profile Information: Educational preferences, usage settings
• Communications: Messages you send to us, support inquiries

Voice Data

When you use our voice cloning feature, we collect:

• Voice recordings you provide for cloning purposes
• Synthesized voice models created from your recordings
• Audio quality and processing metadata

Usage Information

We automatically collect information about your use of our Service:

• Translation Data: Text you translate, languages used, translation frequency
• Usage Metrics: Time spent using the service, features accessed, error logs
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, pages viewed, referring URLs

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze service usage patterns
• Improve our service performance

2. HOW WE USE YOUR INFORMATION

Service Provision

• Provide translation and voice synthesis services
• Process payments and manage your account
• Deliver customer support and respond to inquiries
• Send service-related notifications and updates

Service Improvement

• Analyze usage patterns to improve our algorithms
• Develop new features and capabilities
• Enhance translation accuracy and voice quality
• Optimize system performance and reliability

Communication

• Send important service announcements
• Provide technical support and assistance
• Share product updates and educational content (with your consent)
• Respond to legal requests and prevent fraud

3. INFORMATION SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our Service:

• Payment Processors: To handle billing and payment transactions
• Cloud Storage: To securely store your data and voice models
• Analytics Services: To understand service usage and performance
• Customer Support: To provide technical assistance

These providers are bound by strict confidentiality agreements and may only use your information to provide services to us.

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Enforce our Terms of Service

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.

4. DATA SECURITY

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. DATA RETENTION

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Voice Models: Stored until you request deletion or close your account
• Usage Data: Typically retained for 2-3 years for analytics purposes
• Legal Compliance: Some data may be retained longer to comply with legal obligations

6. YOUR PRIVACY RIGHTS

Access and Control

You have the right to:

• Access: Request information about the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal limitations)
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to certain uses of your information

Voice Data Rights

Regarding your voice data, you can:

• Request deletion of your voice recordings and models
• Opt out of voice data use for service improvement
• Download your voice model data
• Revoke consent for voice cloning services

Communication Preferences

You can control communications by:

• Updating your email preferences in your account settings
• Unsubscribing from marketing emails
• Contacting us to opt out of certain communications

7. CHILDREN'S PRIVACY

For users between 13-18, we recommend parental guidance and consent before using our Service.

8. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place.

9. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to Know: Request details about personal information we collect, use, and share
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

10. EUROPEAN PRIVACY RIGHTS (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

• Legal basis for processing your information
• Right to withdraw consent
• Right to lodge a complaint with supervisory authorities
• Right to restrict processing

11. THIRD-PARTY SERVICES

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes
• Requiring re-consent for material changes

13. CONTACT US

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us: